Returns and Exchanges

JM allows product exchange for the same or above the amount of the purchased order. We use standard US and EUR sizes to help you pick the perfect size. Please note that natural leather expands by about half a size to the take the shape of your feet.

However if you still want to exchange your jutties for another size then please notify us by an email within 48 hours of the product being delivered to you.

To process your exchange request, you can send us an email at [email protected].You may then return it to us at JUTTIESMAKER, First floor, B -158 BK DUTT COLONY, KARBALA LANE JOR BAGH, near Jorbagh metro station gate no.1, New Delhi- 110003 within one week in its original box packing. Your request will not be entertained in case the product is damaged, torn or used. We do not entertain refund & cancellation requests.

Shipping and Exchanges

We charge a standard shipping fee of Rs.100 per order across India.We are also providing Free Shipping on orders above 1500 INR. Depending on the location, the product is delivered within 6-7 working days. For safe and timely delivery of the orders placed with us, we have tie-ups with some of the most reliable and reputed transport companies. They cover almost every area across the globe. In case they are not able to reach your location, due to unavoidable reasons, we would promptly contact you to find a way to get your product delivered to you. For international orders, please look for information in our International Shipping section. shipment time of the order starts from the day of receipt of the payment against it.

International Shipping

Our international orders normally take around 7 – 10 working days to get delivered. Our shipping charges are standard for all countries across the globe, Rs 1600, except India. The charges may vary according to the numbers of pairs being delivered.

 For eg.

Number of PairsCharges
Upto 3 pairsRs 1600
4 to 6 pairsRs 3200
7 to 9 pairsRs 4800

Depending on your location and the customs laws of your area, you may have to pay import duties.

For international orders, we do not offer exchange or refund. For more information, please refer to our shipping policy